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​Network Connectivity

 
 

How do I connect to the wireless network?

See Connecting to the Wireless Network.

How do I connect to the wired network in my residence hall?

You need a computer with an ethernet adapter and an ethernet cable. We recommend a cable about 25 feet in length to accommodate any rearranging of furniture. Ethernet cables can be purchased at the PC Bookstore. You will simply need to plug your cable into your computer and into the jack in the wall. The active jacks have a blue icon next to them.

Are there any restrictions on the network?

We actively block peer-to-peer traffic, such as Bit Torrent, as a policy. See the Copyright and File Sharing page from our Information Security Officer.

Are there any requirements for computers connected to the college network?

All computers connect to the network must be up-to-date with all security patches. They must also be running anti-virus software with up-to-date virus definitions.

My network connection is not working. How can I fix it?

 

If you have a Windows computer, you can try the following steps. Otherwise, contact the Helpdesk.

  1. Make sure network cable is securely plugged into both the computer and the wall jack (students in residence halls should be plugged into a jack with a blue dot next to it).
  2. Check with other people in your office or on your floor to see if they have connectivity.
  3. Reboot your computer.
  4. Try running the following commands:
    1. Click on the Start menu.
    2. Type "cmd" (without the quotation marks) in the search box.
    3. Right-click on the cmd entry and choose "Run as administrator".
    4. In the command prompt window, type "netsh winsock reset" (without the quotation marks) and hit the Enter key.
    5. Next type "netsh int ip reset" (without the quotation marks) and hit the Enter key.
    6. You will need to reboot your computer after running these 2 commands.
  5. Call the Helpdesk at 401-865-4357 if it is still not working.


 
 
 

The wired internet connection in my dorm room is not working. How do I fix it?

  • Make sure you are plugged into the correct jack with an ethernet cable.
    • The working network jacks have little blue icons next to them. If you try a different jack it won't work. You may need to look on other walls and behind furniture to find the other jacks.
  • If it still does not work, you should try your computer in your roommate's jack with your cable.
    • If it still does not work, try using your roommate's cable.
      • If that works, the problem is likely with your cable and you will need to be a new one. You can purchase an ethernet cable at the PC Bookstore in Slavin.
      • If it does not work, there is likely something wrong with your computer. You can call the Helpdesk at 401-865-4357 or bring your computer to the Helpdesk in Accinno 115 between 5:00 pm and 11:00 pm Sunday through Thursday nights.
  • If you have your roommate try his/her computer in your jack with his/her cable and that does not work, the problem is with your jack.
    • You will need to call the Helpdesk at 401-865-4357 to have it checked out and fixed.
      • Make sure you have the jack number when you call. It should start with your room number (example: Aquinas 302 would have a jack 302-1 and 302-2). You will also need to provide us with your computer's MAC address. Instructions for finding that can be found below.
 

How to find your MAC Address

 

Windows XP

 
  1. Go to the Start Menu and choose Run.
  2. Type "cmd" (without the quotation marks) in the box and click OK.
  3. In the new Command Prompt windows, type "ipconfig /all" (without the quotation marks) and hit the Enter key.
  4. Look for the line that reads "Ethernet Adapter: Local Area Connection" (for wired) or "Ethernet Adapter: Wireless Connection" (for wireless).
  5. Below that line, you will see another line that starts with "Physical Address".
  6. The Physical Address is the MAC Address.
 

Windows Vista or 7

 
  1. Go to the Start Menu.
  2. Type "cmd" (without the quotation marks) in the search box.
  3. Click on the cmd entry.
  4. In the new Command Prompt window, type "ipconfig /all" (without the quotation marks) and hit the Enter key.
  5. Look for the line that reads "Ethernet Adapter: Local Area Connection" (for wired) or "Ethernet Adapter: Wireless Connection" (for wireless).
  6. Below that line, you will see another line that starts with "Physical Address".
  7. The Physical Address is the MAC Address.
 

MacOS X

 
  1. Go to the Apple menu in the upper left corner of your screen.
  2. Choose System Preferences.
  3. Click on Network.
  4. Click on Ethernet (for wired connections) or Wi-Fi (for wireless connections) on the left side.
  5. Click on Advanced.
  6. Click on Hardware near the top.
  7. The MAC Address is listed on that page.
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