Service Statement
iHelp strives to provide effective resolutions to daily challenges and to support Providence College faculty, student and staff productivity. We achieve this through:
- Improved communication processes
- Increased "first contact" resolution rate
- Tiered patron-focused support
- Shortened service response time
- End-to-end patron support
- Expanded iHelp team knowledge of productivity tools
- Self-help solutions through Internet and Intranet sites
- Increased face-to-face training opportunities
- Teaching, learning and research consultation services