Frequently Asked Questions
How long is one tutoring session?
Tutoring sessions are usually 45 to 50 minutes long.
How long in advance should I make an appointment?
Please make your appointment at least 24 hours in advance; we do not make same-day appointments. When you know you have a test or project that may involve a tutor's help, we recommend making an appointment a week in advance to be sure you get a tutor. Tutors fill up pretty quickly during busy times.
Can I cancel my appointment?
Yes, and when you cancel 24 hours in advance, the spot can be opened for another student. Cancelling the same day is inconsiderate of the tutor and your appointment cannot be taken by another student.
Can I choose my peer tutor?
If you have had a session with one of the tutors before, you can ask to sign up with that tutor again.
Can I make a regular weekly appointment to go the entire semester?
Yes you can! However, we recommend that you have a first session with the tutor and then decide if you would like to make it a weekly appointment. Speak with your tutor about this at the end of your first session. Your tutor will set up the weekly appointment. You will continue to get the email reminder from TutorTrac the night before your appointment.
What if I have a DWC essay; should I go to the Writing Center or to the Tutoring Center?
For DWC essays we recommend that you reflect on what you would like to get out of the session. If you are looking for help with content such as facts and class material, we recommend the Tutoring Center. If you are looking for help with composition elements such as structure, citations, grammar and fluidity, we recommend the Writing Center.
If I did not like my tutor after the first appointment, may I change?
Definitely. Simply make your next appointment at the desk and decline any appointment that tutor may have available. For our own assessment purposes, we recommend filling out the evaluation on Sakai at the end of the session and explaining why that tutoring session was less than what you expected.
Can I bring my friends to my tutoring session if they are in the same class?
Spontaneous drop-in groups are most welcome. Simply swipe in when you come for your appointment and inform the tutor at the desk that the two or three people with you will be joining you in the tutoring session. The tutor will create a "quick visit" for your friends. If it might become a weekly meeting, the tutor will adjust the type of appointment and include the new names.
Can I bring my take home exam to do in our session?
No. A tutor is here to help you understand and practice certain materials. They help you see your class material from a different perspective in order for you to more fully understand the topics. By policy, tutors may NOT help you with homework that will be graded or with a take-home exam.
Can I make two appointments for the same week?
You may make one appointment per week per course. This gives other students available appointments from which to choose. You may make multiple appointments in one week, but they must be for different courses - for example, one in math, one in DWC, and one in economics. In certain circumstances and with the prior permission of the Asst. Director for Tutoring, some students may have more than one appointment a week in a certain subject.
What if I want to move my appointment to a later time in the day?
Please contact the Tutoring Center so they can tell your tutor and see if that time is available.
If I want to cancel my appointment, can I just e-mail my tutor?
No. All of our records are kept on TutorTrac which is accessed only in Academic Services. If you want to cancel an appointment, please call the Tutoring Center and we will contact your tutor.
Can I ask my tutor for help outside the tutoring center, or e-mail my tutor for extra help?
Because tutors are only paid for hours they tutor in the Tutoring Center, it is unfair to stop them in other places or email them with questions.
Can my professor check on my tutoring appointments?
After each session, the tutors have to keep track of your session and write about how it went and what you did together. If the professor is concerned, he may contact the office and speak with the Asst. Director for Tutoring to ask for your attendance or comments on the sessions you have kept.
What if I only have one question?
Unless specified or schedules there are no drop-in sessions. You must make an appointment. Taking advantage of a professor's office hours or knowing a classmate in the course is the best way to get a small clarification of data.
How can I apply to be a tutor?
There is an on-line application on our website which can be completed and submitted for the review of the Assistant Director for Tutoring.