Error Resolution Procedures
If you believe that your account was improperly charged, take a copy of your sales receipt or statement to the location at which the transaction occurred. For other problems or questions, contact PC Card Office.
If an error is noticed on the receipt or statement, contact the PC Card Office no later than sixty (60) days after the error appears. If the Cardholder reports the error orally, at (401) 865-2767, a written conformation may be required within ten (10) business days addressed to: PC Card Office, Harkins Hall Room 400, Providence, RI 02918.
The Cardholder should furnish the following information: (a) Cardholder name, (b) Cardholder number, (c) a description and dollar amount of the transaction in question, and (d) an explanation of the discrepancy.
The results of the investigation should be available within ten (10) business days of notification, however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) days after the close of the investigation. Copies of the documents used during the investigation may be requested.