Frequently Asked Questions
Q. What is a PC Card?
A. Your PC Card is your Providence College identification card and much more. Your PC Card is also your meal card, provides access to your residence hall, library card, a means of tracking class attendance, as well as a safe and convenient way to make purchase on campus.
Q. Where do I go if I have questions about my PC Card?
A. The PC Card Office is located in room 401 in Harkins Hall. Business hours are Monday through Friday 8:30 to 4:30.
Q. What if my card is lost or stolen?
A. Come to the PC Card Office in room 401 of Harkins Hall and we will issue you a new card. There will be a $20.00 fee for the replaced card. Your lost or stolen card will become invalid.
Q. What if I left my card at home?
A. Come to the PC Card Office and we will issue you a Temporary Card. Temporary cards are good for up to five days and there is a $3.00 fee for the temporary card. Your original card will become invalid until you return the temporary card.
Q. What if my card is bent, broken, or demagnetized?
A. Come to the PC Card Office and we will reprint you a card. You must have your old card with you. There will be a $5.00 fee for the damaged card.
Q. Can I have more than one ID card?
A. No. For security reasons, we cannot allow you to have more than one card. Someone (possibly not associated with the college) could use your ID to use the services on campus unlawfully.
Q. What privileges come with my PC Card?
A. You have use of the library to check out books, Coke and snack vending machines throughout campus, and copy machines in the library. If you have a meal plan, the PC Card is your access to food service, if you live in the residence halls, it is your key to your building.
Q. Why doesn't my card work?
A. It could be because your card is bent, the magnetic strip is scratched or the magnetic stripe has been demagnetized. Bring it by the PC Card Office and we will diagnose the problem for you.
Q. What is the difference between PC Cash and Friar Bucks?
A. Friar Bucks are tied to your meal plan and can only be spent in the Alumni Hall food court, Ruane Cafe, Schneider Arena Concessions and the Friar Buyer Convenience Store in Davis Hall. Friar Bucks carryover from the fall semester to the spring semester as long as the students keeps his/her meal plan. At the end of the spring semester, any unused Friar Bucks will be forfeited .
PC Cash is used to make purchases in Providence College Bookstore, vending machines, copy machines in the library, Friar Buyer Convenience Store, Ruane Cafe, Dunkin Donuts in Slavin and Schneider Arena, Schneider Arena Concessions and all participating off campus partners. PC Cash carries over from semester to semester until graduation. Any PC Cash balances under $25 will not be refunded and will be used as an administration fee. Account balances greater than $25 will be applied to any outstanding balance may have with the college. Any remaining balance will be returned to the student in a check.
Q. How do I put PC Cash on my card?
A. On campus:There are four cash-to-card machines on campus (Accinno Hall, Davis Hall Lounge, Phillips Memorial Library and the Slavin Center). Insert your card in the card slot. Insert your bills into the bill acceptor. Press the exit button when finished adding money. The money inserted will be credited to your account instantly. The PC Card Office in 401 Harkins Hall also accepts cash and checks for PC Cash.
Remotely: The online card office or the PC Card App can be used to add money with a credit card
Q. What do I do if I believe my account was improperly charged?
A. If you believe your account was improperly charged, take a copy of your sales receipt to the location at which the transaction occurred. For other problems or questions please contact the PC Card Office.
If an error is noticed on the receipt contact the PC Card Office no later than sixty (60) days after the error appears. If the Cardholder reports the error orally, at (401) 865-2767, a written conformation will be required within ten (10) business days addressed to: PC Card Office, Harkins Hall Room 401, Providence, RI 02918.
The Cardholder should furnish the following information: (a) Cardholder name, (b) Cardholder number, (c) a description and dollar amount of the transaction in question, and (d) an explanation of the discrepancy.
The results of the investigation should be available within ten (10) business days of notification, however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) days after the close of the investigation. Copies of the documents used during the investigation may be requested.