Navigate Up
Sign In

ResNet @ Providence College

ResNet offers network and basic software support for students living in the residence halls.  We also provide virus, adware, and spyware removal services.  We will also attempt to troubleshoot other issues you may be having with your computer.

We will make room visits when necessary. If you have a laptop, we prefer you bring your computer to the Help Desk in Accinno 115. We will fix it there. We do not offer a drop-off service center. If you wish to have your computer looked at or fixed by ResNet or the Help Desk, you must be present for the duration of the repair.

Hours

Sunday - Thursday 5:00 pm - 11:00 pm

Services


  • Virus removal and installation of McAfee VirusScan
  • Spyware removal and installation of various anti-spyware utilities
  • Network connectivity support
  • Basic software support
  • Assistance with data backup and Windows re-installation
  • Troubleshooting of other problems when possible and referral to other service providers as necessary

We do not provide hardware repair or advanced software support. While we make every attempt to resolve any issue, if a problem falls into one of those two categories, we will attempt to troubleshoot the problem as best as we can and refer the student to an outside vendor.

If a student purchased a computer from Reliable IT, we will refer the student to them for service. If the computer was purchased from another vendor and the computer is under their warranty, we will refer the student to that vendor.

All services are subject to our Indemnity Agreement. If you plan on bringing your system in for service, please print and complete this form beforehand and bring it with your machine.

Requirements for Support


  • PC running Windows XP or newer
  • Apple Mac running OS X 10.6 Snow Leopard or newer

‚Äčcontact





    Accinno Hall, Room 115
    401-865-HELP
    helpdesk@providence.edu

          

Catholic and Dominican

What does it mean to be a Catholic and Dominican college? We invite you to explore this question and the distinctive mission of Providence College.
About Providence College's Catholic and Dominican Identity